What is tawk.to?
tawk.to is a 100% free live chat software for your website that provides access to a vast array of features for various needs, including live chat, knowledge base, contacts (CRM), chat pages, and AI assist.
Features of tawk.to
tawk.to offers a wide range of features, including:
- Live chat with unlimited agents and concurrent chats
- Knowledge base for customers to help themselves
- Contacts (CRM) to organize customer data
- Chat pages for easy communication
- AI assist for custom chatbots
- JavaScript API for customization
- Group messaging and video and voice add-ons
- Agent-to-agent messaging and screen sharing
- Desktop notifications and secure encryption
- Unlimited history and detailed reporting
- Ban/unban visitors and agent alerts
- And much more
How to use tawk.to
To use tawk.to, simply add a small JavaScript snippet to your site, and you're ready to go. You can monitor customer activity in real-time, respond to support tickets, and organize contacts in a CRM. You can also create a help center to empower customers to help themselves.
Benefits of tawk.to
The benefits of using tawk.to include:
- Getting close to your customers and responding to their needs
- Getting organized with customer data and interactions
- Getting in front of customer issues and providing epic customer experiences
- Having intelligent conversations with customers
- And much more
Frequently Asked Questions
Some frequently asked questions about tawk.to include:
- How many agents can we add? (Answer: Unlimited)
- How can you offer this for free? (Answer: We generate revenue through hired agent services)
- Do you limit the number of concurrent chats? (Answer: No)
- Is our data safe? (Answer: Yes, we take data security very seriously)
- Will I ever be charged to use the software? (Answer: No)
- Are there any ads? (Answer: No)
- How do I get support? (Answer: Through 24/7-365 live support via chat and email)
- Where can I find documentation? (Answer: In the tawk.to Help Center)
Helpful Tips
Some helpful tips for using tawk.to include:
- Use tawk.to to get closer to your customers and respond to their needs
- Use the knowledge base to empower customers to help themselves
- Use chat pages to make communication easy and convenient
- Use AI assist to create custom chatbots
- And much more