What is Mava - Customer Support for Communities?
Mava is a customer support platform designed specifically for communities, providing a seamless and secure way to support users across various channels, including Discord, Telegram, and web chat. The platform utilizes AI technology to automatically resolve over 50% of community queries, allowing human agents to focus on more complex issues.
Features of Mava
- AI-powered support: Mava's AI bot can support users in private tickets and public channels, automatically resolving a significant portion of community queries.
- Multi-channel support: Mava integrates with Discord, Telegram, web chat, and email, enabling support teams to communicate with users across their preferred channels.
- Shared inbox: The platform provides a shared inbox for support teams to manage and respond to user inquiries, ensuring efficient and organized support operations.
- Support metrics and insights: Mava offers access to support metrics, enabling teams to enhance their support performance and transform user feedback into actionable insights.
How to use Mava
- Train Mava's AI: Mava learns from existing support content on platforms like Github, Google Docs, and websites, allowing it to understand the community's specific needs and provide accurate support.
- Set up Mava: Integrate Mava with Discord, Telegram, web chat, and email to start supporting users across multiple channels.
- Utilize Mava's AI: Let Mava's AI bot automatically resolve user queries, and seamlessly hand over support tickets that require human intervention to support agents.
Pricing of Mava
Mava offers a free plan, as well as custom pricing for larger communities. Contact Mava's sales team to request a demo and discuss pricing options.
Helpful Tips for Mava
- Take advantage of Mava's AI technology to automate support and reduce the workload of human agents.
- Utilize Mava's multi-channel support to communicate with users across their preferred channels.
- Leverage Mava's support metrics and insights to optimize support performance and improve user satisfaction.
Frequently Asked Questions about Mava
- Is Mava suitable for large communities? Yes, Mava is designed to support communities of all sizes, offering custom pricing options for larger communities.
- Can Mava integrate with existing support tools? Yes, Mava integrates with various support tools and platforms, including Discord, Telegram, web chat, and email.
- How does Mava's AI technology work? Mava's AI technology learns from existing support content to understand the community's specific needs and provide accurate support.