What is Kapture CX?
Kapture CX is an AI-powered customer experience platform that provides a suite of tools to transform customer service operations. It offers a vertical-specific approach to deliver solutions tailored to unique business requirements.
Features of Kapture CX
Kapture CX offers a range of features, including:
- Contact Center
- Service Center
- Live Chat
- Field Service
- Ticketing Software
- Self-Serve
- Internal Ticketing
- Chatbots
- Omnichannel Experience
- Learning Management System (LMS)
- Knowledge Management System (KMS)
- Helpdesk System
- Reports & Analytics
- Customer 360
Industries Supported by Kapture CX
Kapture CX supports various industries, including:
- Travel
- E-Commerce
- Retail
- Consumer Durables
- BFSI
- Energy & Utilities
How to Use Kapture CX
Kapture CX can be used to deliver hyper-personalized customer experiences across various channels. It offers AI-powered self-service options, omnichannel support, and empowered agents to improve customer satisfaction.
Pricing of Kapture CX
The pricing of Kapture CX is not publicly disclosed. However, it offers a personalized demo to understand the specific needs of businesses and provides a customized solution.
Helpful Tips for Kapture CX
- Leverage AI-powered self-service options to reduce the need for direct support interactions.
- Employ AI to perform sentiment analysis on customer feedback across touchpoints.
- Use omnichannel support to allow customers to interact with businesses across multiple platforms seamlessly.
Frequently Asked Questions about Kapture CX
- What is Kapture CX? Kapture CX is an AI-powered customer experience platform that provides a suite of tools to transform customer service operations.
- What features does Kapture CX offer? Kapture CX offers a range of features, including contact center, service center, live chat, field service, ticketing software, self-serve, internal ticketing, chatbots, omnichannel experience, LMS, KMS, helpdesk system, reports & analytics, and customer 360.
- What industries does Kapture CX support? Kapture CX supports various industries, including travel, e-commerce, retail, consumer durables, BFSI, and energy & utilities.