What is Knowledge Base Software?
Knowledge base software is an AI-driven platform that provides access to a vast array of AI technologies for various needs, including customer support, self-service, and knowledge management. It offers a single source of truth for customers to reliably find answers, tips, and other important information when they need it.
Features of Knowledge Base Software
- Collect more than 1000 knowledge base articles and 200+ categories
- Discover the knowledge base articles easily
- Free knowledge base submission
- Create multilingual articles for global customers
- Publish help content like a pro with an editor to effortlessly add images, videos, call-to-action buttons, and interactive guides
- Tailor to any audience with unique help content
- Make it truly yours by customizing the color, logo, header, domain, and more
How to Use Knowledge Base Software
Every user can utilize the knowledge base software for free up to a certain limit. Subscribing to the platform grants additional benefits and extended access beyond the free usage limits. With the knowledge base software, users can create a single source of truth, deliver help in context, and add additional chat support.
Pricing of Knowledge Base Software
The pricing of knowledge base software varies depending on the company size and industry. Early-stage companies can get Intercom for just $65 a month. Mid-market and enterprise companies can contact sales for a custom quote.
Helpful Tips for Knowledge Base Software
- Use feedback loops to clearly see what’s working, or how to make articles better for customers
- Automate feedback to track how customers are rating content
- Discover blind spots to know exactly what articles to write next based on what customers searched for but couldn’t find
Frequently Asked Questions
- Can I create multilingual articles with knowledge base software? Yes, with knowledge base software, you can create multilingual articles for your global customers.
- How can I customize my knowledge base software? You can customize your knowledge base software by changing the color, logo, header, domain, and more.
- What is the pricing of knowledge base software? The pricing of knowledge base software varies depending on the company size and industry.