What is Intercom?
Intercom is a complete AI-first customer service solution that provides instant support to customers, agents, and leaders. It's an AI-powered platform that offers a range of features, including Fin AI Agent, Fin AI Copilot, Inbox, Help Center, Omnichannel, and more.
Features of Intercom
Intercom offers a wide range of features that make it a complete AI-first customer service platform. Some of the key features include:
- Fin AI Agent: Provides 24/7 support and resolves 50% of support volume instantly.
- Fin AI Copilot: Offers instant, always-on assistance for support agents.
- Inbox: Maximizes productivity with an AI-enhanced inbox.
- Help Center: Helps customers find accurate answers when and where they need them.
- Omnichannel: Delivers exceptional experiences wherever customers are.
- AI Insights & Reporting: Provides robust reporting and insights for the entire support operation.
- Workflows: Allows building powerful automations with a no-code visual builder.
- Outbound messaging: Sends proactive messages to get ahead of issues and reduce inbound volume.
How to use Intercom
Intercom is easy to use and can be integrated into your existing customer service workflow. Here's how to get started:
- Sign up for a free trial or demo to explore the platform.
- Customize the platform to fit your business needs.
- Use Fin AI Agent to provide 24/7 support to customers.
- Leverage Fin AI Copilot to assist support agents.
- Utilize the Inbox to maximize productivity.
- Create a Help Center to provide accurate answers to customers.
- Use Omnichannel to deliver exceptional experiences across multiple channels.
Pricing of Intercom
Intercom offers simple and transparent pricing for all. The pricing plan starts at $39 per month, and you can try it for free for 14 days without a credit card.
Helpful Tips for Intercom
- Use Fin AI Agent to resolve 50% of support volume instantly.
- Leverage Fin AI Copilot to assist support agents and maximize productivity.
- Customize the platform to fit your business needs.
- Use Omnichannel to deliver exceptional experiences across multiple channels.
- Take advantage of the free trial or demo to explore the platform.
Frequently Asked Questions about Intercom
- What is Intercom? Intercom is a complete AI-first customer service solution that provides instant support to customers, agents, and leaders.
- How does Fin AI Agent work? Fin AI Agent provides 24/7 support and resolves 50% of support volume instantly.
- What is Fin AI Copilot? Fin AI Copilot is a personal AI assistant for every support agent that provides instant, always-on assistance.
- How much does Intercom cost? Intercom offers simple and transparent pricing starting at $39 per month, with a free trial or demo available.