What is Help.center?
Help.center is a full-fledged knowledge base solution powered with AI to help customers get instant answers. You can have your company.help.center website where customers can use AI search and also deploy an AI chat widget to your website to support customers in a conversational way.
Features of Help.center
- Automatic Learning: The AI requires no initial setup time. Each time you add or modify an article, it becomes better automatically.
- Multilingual support at scale: No matter how many and which language customers ask you questions, Give them same level of support.
- Provide support 24x7: Provide customer support around the clock even when your support agents are asleep or on vacation.
- All questions are answered: Customers get answers from AI chatbot and AI search. They can easily raise an email ticket to get more help.
- Keyboard shortcuts for all tasks: Reply to tickets, change statuses or navigate between conversations. Optimized to boost your productivity.
How to use Help.center
- Import existing help articles from knowledge bases like Intercom, Crisp, Zendesk and Freshdesk in one click.
- Train AI using external websites.
- Improve AI answers anytime by changing the content of the article.
- Add as a chat widget to your website.
- AI automatically learns from help articles.
Pricing of Help.center
Free forever. Import existing knowledge base in one-click!
Helpful Tips for Help.center
- Use AI to reduce resolution times and deflect repetitive support tickets.
- Improve AI answers by giving more information.
- Use content from your website in AI.
- Make your customers & support team happy with a professional & automated help center.
Frequently Asked Questions about Help.center
What is Help.center?
Help.center is a full-fledged knowledge base solution powered with AI to help customers get instant answers.
Why should I use AI in a help center?
AI is the next step towards helping customers faster. Reduce resolution times and deflect repetitive support tickets.
Can I import articles from Intercom or Zendesk?
Yes! You can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk and Freshdesk in one click.
Can I connect with my own domain?
Yes, you can change yourcompany.help.center to your own custom domain like help.yourcompany.com.
How to improve the answers given by AI?
AI takes it’s knowledge from help articles. You can change the content of the article and it will automatically improve the answers.
Can I use content from my website in AI?
Our AI primarily works using help articles. But yes, you can enter your website and our AI search and chat will start answering customer's questions based on that content also.
Does Help.center work using ChatGPT?
We use Open AI's latest and greatest model GPT-4 to create an AI from your knowledge base. It automatically learns every help article.